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Business Admin Apprentice

Job details

General information

Reference number




Vacancy location


United Kingdom, Central England, Birmingham - Parklands

Vacancy details

Job Profile

Apprentice - Operations

Secondary Profiles

Apprentice - Central
Apprentice - Other


Business Admin Apprentice

Contract Type

Fixed-term contract

Contract duration

15 months

Hours per week


Job Description

Supports company operations by maintaining office systems and general administrative and ad hoc tasks.

Administration Lead Job Duties:

  • Controlling correspondence and filing systems; ordering  supply requisitions
    Help maintain current procedures for retention, protection, retrieval, transfer, and disposal of records.
  • Maintain staff vehicle registration log
    Support office staff by assisting with recruitment and selection, and help with training of employees if required.
  • Manage internal and external meeting room bookings, ordering lunches when required
  • Ensure that the kitchens are well stocked with milk, sugar, tea and coffee.
  • Administer guest wifi passes and new / replacement ID passes
  • Answer incoming calls between 8am – 5:30pm from 8.30am announcing callers, taking brief messages and passing these on via the email system or connecting callers to staff members direct lines
  • Ensure all voicemail messages to main office number are taken and directed to staff members.
  • Maintain and ensure that the answer message is appropriate.
  • Report telephone equipment and line faults to the IT department.  Report other facilities issues to third party supplier
  • Review and update on a regular basis the staff contact and telephone extension lists.
  • Greet and welcome visitors to the Offices between 8am and 5:30pm, ensuring they sign in the visitor’s book and informing the relevant member of staff of their arrival.
  • Monitor and ensure that the reception area is kept tidy and projects a business-like
  • Keep a record of staff and visitors signing in and out of the building.
  • In the event of a fire and/or any other emergency requiring staff to leave the building, to be responsible for ensuring that the visitors book and staff movement sheets are removed from Reception and taken to the outside meeting point.
  • Check and sign for deliveries, before informing the relevant member of staff of their arrival. Deliveries by post or courier will include valuable items (cash, passports). Follow procedures and ensure security of valuables.
  • Log extension changes and advise all staff accordingly.
  • Process and deliver internal and external mail daily. Check that costs are charged to the appropriate cost centre.
  • Ensure that franking machine is charged and maintained.
  • Provide office supplies (Stationery & kitchen supplies) for staff and maintain adequate stocks; task includes ordering new supplies.
  • Induct new staff and volunteers in office procedures, Fire Safety and Health & Safety.
  • Provide logistical support to meetings held in the Board Room, to include preparation of meeting and conference rooms and assist in arrangements for catering provisions
  • Provide support to the Management team and contribute in other ways to the effective functioning  as required.



  • Supply Management
  • Strong communication skills
  • Managing Processes
  • Promoting Process Improvement
  • Inventory Control
  • Reporting Skills

About Us

NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities.


At NGA UKI, we’re dedicated to our clients, and we operate as a single team striving for excellence and innovation in everything we do.


We offer:


  • 25 days holiday which includes 3 days allocated to the Christmas Shutdown
  • Pension, Life Assurance and Private Health Insurance as standard
  • Further, optional flexible benefits that can be tailored to suit your personal circumstances  


NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities.

NGA UK & Ireland is a market-leading, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.


We provide outsourced Payroll and HR Administration services to over 3500 business clients in the UK & I servicing approximately 900k employees.   We have 10 domestic Service Centres with 800 employees supported by our deliver centre in Kochi (India) with 500 employees


NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.


Our Values


One Team: Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team.

Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life.

Speed: Our energy and focus means that we always deliver quality, quickly and efficiently

Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same.
Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.


Entry level

Salary Package