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Business Admin Apprentice

Job details

General information

Reference number




Vacancy location


United Kingdom, Central England, Birmingham - Parklands

Vacancy details

Job Profile

Apprentice - Operations

Secondary Profiles

Administration - Customer Service
Administration - Payroll
Apprentice - Other
Administration - HR


Business Admin Apprentice

Contract Type

Fixed-term contract

Contract duration

12 months

Hours per week


Job Description

Key Responsibilities

  • To provide an effective and efficient service to customers, ensuring the accurate and timely payment of their employees’ salaries.
  • Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.
  • There may be additional activities to perform from time to time in order to maximise the contribution to NGA’s goals and objectives.
  • To perform all duties in accordance with the company Health & Safety and Quality policy procedures.


Administer HR / Payroll / PeopleChecking


  • Ensures data is received in the right format and in time to complete checks / payrolls/ changes to agreed deadlines
  • Prioritises and actions daily tasks to be accomplished to meet SLA.
  • Completes and owns processing activity for allocated customers and tasks
  • Liaises with other areas of the business to meet and enhance service delivery
  • Reviews and updates where necessary customer procedures and processes, and NGA documentation.


Provide Customer Service


  • Receives and records customer enquiries and provides basic information in response to customer requests. Escalates to Line Manager where appropriate.
  • Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships
  • Develops and maintains a good working knowledge of NGA’s products and services.
  • Develops and maintains effective relationships with internal/external customers and suppliers.
  • Considers and escalates any new ideas which add value to the customer.


Customer Liaison


  • Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made.
  • Records customer issues and complaints to instigate corrective action.
  • Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to.
  • Understands the customer SLA.




  • Basic numeracy skills
  • Good standard of communication (by telephone, face to face and written contact)
  • High attention to detail
  • Takes personal responsibility for delivering results
  • Team Player
  • PC literacy – Word and Excel (basic level) and Outlook

About Us

Who are NGA Human Resources?


We are a leader in the UK and around the world in helping organisations to align their people strategy to their business strategy. We are the most knowledgeable partner to help identify the HR and Payroll solutions to take your organisation exactly where it wants to go.


The NGA Advantage


We are a global leader in helping organisations transform their business-critical HR operations to deliver more effective and efficient people-critical services.What sets us apart is The NGA Advantage. It’s a combination of deep HR experience and insight, advanced technology platforms and applications and a global portfolio of flexible service delivery options.


NGA HR wins CIPP Payroll Service Provider and Payroll Software Product of the Year second year running.


HR and Payroll leader NGA Human Resources, has won the Payroll Software Product of the Year and Payroll Service Provider of the Year for the second year running at the CIPP (Chartered Institute of Payroll Professionals) Annual Excellence Awards.


Entry level

Salary Package