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Systems Administrator


Job details

General information

Reference number

000504  

Company

SMB

Vacancy location

Location

United Kingdom, Northern England, Bury - Warwick House

Vacancy details

Job Profile

Consultancy - Business / Management Information

Secondary Profiles

Administration - Customer Service
Administration - Payroll
Administration - HR

Title

Systems Administrator

Contract Type

Permanent contract

Hours per week

37.5

Job Description

Key Accountabilities

 

· Carry out scheduled audits on CRM usage and data, sharing results with team managers as

 required and working with business areas to rectify findings.

· Management of the parent and child relationships within CRM, ensuring set up and data are correct and maintained.

· Set up new users; manage user deletions, user reassignments all within the agreed role  security profiles. Maintain list of active CRM users and requisite licensing.

· Incident and case management within CRM, including actioning of cases assigned to Moorepay CRM Account.

· First line support for CRM users, assisting with queries and technical difficulties, acting as a bridge between employees and the CRM manager.

· Escalation of complex CRM user and functionality issues to CRM manager. Support testing of new CRM functionality.

· Identify requirements and maintain / cleanse customer and product records.

· Maintain the product database to ensure all Active products are held within the system and that terminated products are processed correctly.

· Work with Implementation and Offshore to ensure all product references are present in CRM on Live products. Audit of live products to billing, to maximise revenue and support with invoice     queries and billing.

· Reporting on CRM data, including scorecard input, client reports, SLA and usage data.   Create and edit CRM dashboards and Row & Column reports.

· Provide support for CRM users. This ranges from general questions, to helping with views, reports, dashboards and any training needs on Sugar CRM, and Hubspot.

· Manage stakeholder expectations around CRM functionality and manage project documentation, ensuring accurate, version control and timeline management.

· Support the CCare team with processing of contracts, insurance and HR Hub management. Support the BI team with case resolution including basic invoice queries.

 

Business Knowledge and Experience

 

· Ability to use HR Hub and guide customers through the application

·  Knowledge of the new business cycle and quote to contract

· Understanding of complex client set ups and product mix to manage parent child accounts

· Understanding of the CRM system and business process

· High level of Excel and experience managing data

·  Basic report writing skills

· Customer service skills

About Us

Founded in 1966, Moorepay is one of the UK’s leading payroll, HR and compliance providers. Supporting a growing customer base of 10,000 clients, Moorepay produce millions of payslips every year and handle around 250,000 queries from clients requiring professional advice from experienced and qualified staff. We are experts in what we do, committed to delivering an honest, reliable and comprehensive service to the SME market. Moorepay is a division of NGAHR. Moorepay have been supporting businesses with their people processes since 1966, offering Payroll, HR and Compliance Solutions. These solutions are designed to help you manage your people and their needs - from recruitment and paying them to complying with the latest legislation. Producing millions of payslips every year and offering round-the-clock professional advice, thousands of organisations rely on our experience and expertise to make sure their Payroll, HR and Compliance needs are met on time, every time. Moorepay is a trusted partner to many over 8500 small to medium enterprise customers throughout the British Isles.

Grade

TBC

Salary Package

Competitive