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Payroll Administrator

Job details

General information

Reference number




Vacancy location


United Kingdom, Central England, Nottingham - Boots

Vacancy details

Job Profile

Administration - Payroll

Secondary Profiles

Payroll Operations - Payroll Support


Payroll Administrator

Contract Type

Permanent contract

Hours per week


Job Description

To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries.


  • Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.
  • There may be additional activities to perform from time to time in order to maximise the contribution to NGA HR’s goals and objectives.
  • To perform all duties in accordance with the company
  • Health & Safety and Quality policy procedures.
  • Ensures data is received in the right format and in time to complete payrolls to agreed deadlines
  • Prioritises and actions daily tasks to be accomplished to meet SLA.
  • Completes and owns payroll processing cycle for allocated customers
  • Calculates, prepares and transmits manual payments and third party disbursements.
  • Runs sample payrolls to ensure quality and resolve errors or deviations.
  • Liaises with other areas of the business to meet and enhance payroll delivery. Provides statistics for chargeable work to enable effective invoicing.

You have:

  • Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
  • Good communicator and customer oriented - to be able to identify and understand the customer's needs.
  • Expresses and acts on desire to assist customers in an efficient and friendly manner. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
  • Excellent written and verbal communication skills
  • Well organized and planned, schedules time effectively and uses efficient work methods and tools
  • Detail oriented, thorough and focused on all aspects of the job to ensure accuracy.
  • Teamwork – to be able to work with colleagues to achieve common targets and objectives and to provide actively help to other team members.
  • Focus on Quality

It would be beneficial if you also have:

  • Basic knowledge of Payroll HR policies and processes
  • Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, customer service standards)
  • Computer skills: MS Office, HR Databases, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)

Key Competencies:

  • Be Accountable
  • Solve Problems
  • Take Ownership
  • Be Client Centric
  • Be Effective

About Us

Who are NGA Human Resources?

We are a leader in the UK and Ireland in helping organisations to align their people strategy to their business strategy. We are the most knowledgeable partner to help identify the HR and Payroll solutions to take your organisation exactly where it wants to go.

The NGA Advantage

We are a leader in helping organisations transform their business-critical HR operations to deliver more effective and efficient people-critical services.What sets us apart is The NGA Advantage. It’s a combination of deep HR experience and insight, advanced technology platforms and applications and a global portfolio of flexible service delivery options.

NGA HR wins CIPP Payroll Service Provider and Payroll Software Product of the Year second year running.

HR and Payroll leader NGA Human Resources, has won the Payroll Software Product of the Year and Payroll Service Provider of the Year for the second year running at the CIPP (Chartered Institute of Payroll Professionals) Annual Excellence Awards


Grade A

Salary Package