By continuing to browse, you accept use of cookies for the purposes of authentication and adding favourites. Find out more
NGA HR vacancy search engine

You are here :  Home  ›  Vacancy list  ›  Job details

Payroll Process Manager

Job details

General information

Reference number




Vacancy location


United Kingdom, Central England, Peterborough - Thorpe Park

Vacancy details

Job Profile

Management - Operations Management

Secondary Profiles

Payroll Operations - Payroll Management


Payroll Process Manager

Contract Type

Permanent contract

Hours per week


About the role

Overall Role Purpose

To lead the Delivery Teams to provide an excellent quality service to our Client. The role includes ensuring the business meets its agreed objectives in both service delivery and strategic growth
To perform all duties in accordance with the company Health & Safety and Quality policy procedures
There may be additional activities to perform from time to time to maximise the contribution to company goals and objectives

Managing the Team and Individual

• Reviews Direct Report’s performances and hence the team’s to ensure effective and efficient delivery of service
• Lead and motivate team to ensure KPI’s are exceeded
• Conducts regular coaching and individual development activities and ensures succession planning is in place
• Ensure attrition of trained effective employee’s is kept to a minimum.
• Use effective performance management tools to address any individual under performance issues.
• Manage the training plans for the department to ensure we are developing staff to meet both future career aspirations and organic growth in teams

Managing the Business

• Reviews the Team performance against Business Objectives.
• Reviews the Team activities against SLA’s/KPI’s
• Reviews current performance on a regular basis and gains feedback to ensure client satisfaction
• Drive continuous improvement
• Escalate any business critical and major service delivery issues so Senior Management Team are aware of potential breaches of contract
• Ensure Security of data is paramount and legislatively compliant
• Compliance to statutory and internal audit requirements.
• Mandatory attendance at peer group meetings

Managing Client Service

• Input to the service review process and attend meetings where relevant
• Ensure service improvement plans are in place where issues have been identified and that plans are managed through to resolution
• Drive improvements to client and internal processes to increase satisfaction levels

Skills and Experience

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

You have:


• Experience of managing On-shore & Off-shore teams
• Previous knowledge of team objective setting
• Experience of Performance Management
• Effective people management
• Customer Care Experience

PC Literacy – Word, Excel
• Outlook



• HR/Payroll Experience
• Previous experience in an outsourced or commercial service delivery environment

• Excellent communication skills both written and orally
• Can build relationships
• Can make decision without guidance
• A drive to learn and develop
• Influencing / Negotiation skills

About Us



Operations - Delivery - Payroll

Salary Package

Standard Package