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Payroll Team Leader

Job details

General information

Reference number




Vacancy location


United Kingdom, Central England, Birmingham - Parklands

Vacancy details

Job Profile

Administration - Payroll

Secondary Profiles

Payroll Operations - Payroll Support


Payroll Team Leader

Contract Type


Hours per week


About the role

The Payroll Team Leader is a Subject Matter Expert and the manager of a small team of Payroll administrators and Subject Matter Experts. The mission is to provide expert assistance in outsourced services. Duties include managing staff and escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.

Delivery Key responsibility:

HR Support:
Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:
Handles and tracks incoming calls, e-mails, faxes
Manages the escalation process
Handles / Creates tickets in HR Workspace
Categorizes and prioritizes queries, requests and issues

Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model
Responds to information or enquiry requests requiring a significant level of expertise:

Responds to complex HR and labour legislation questions
Analyses and solves client’s questions, problems and / or requests efficiently and effectively
Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)

Skills and experience

Processing and Controls:
·         Personnel Administration Data Processing & Controls
·         Personnel Administration data validation
·         Master Data Consistency Check
·         Official Reporting on Personnel Administration Data
·         Garnishments data entry and administration
·         Time Data Processing and Controls
·         Time Data Validation
·         Time Data Consistency Checks
·         Runs Time Data Evaluation and corrects/reports errors
·         Payroll Processing and Controls
·         Pre-Payroll Processes
·         Monitors payroll process
·         Confirms Master data, time & payroll data completeness
·         Confirms Configuration completeness
·         On-Cycle Payroll Processes
·         Runs Payroll and control results
·         Processes Bank Files
·         Post-Payroll Processes
·         Payslips
·         Posting to accounting
·         Social security reporting
·         Tax reporting
·         Delivery of information to 3rd parties
·         Payroll Activities out of Payroll Process
·         Underpayment management
·         Overpayment management
·         End of Year Activities
·         Ensures SAP Payroll Calendar implementation
·         Generation / Transfer time quotas
·         Reconciliations and legislative reporting
·         Inbound & Outbound Interfaces Administration

About Us

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

Additional Information/Comments

At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

 We offer:


·         A large modern open plan working environment

·         Excellent transport links to wider community

·         Free on-site parking

·         Flexible benefits package which allows tailored  benefits dependent upon circumstances

Structured training and on-going personal development


Level 2

Salary Package