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PeopleChecking Administrator


Job details

General information

Reference number

000239  

Company

MM

Vacancy location

Location

United Kingdom, Central England, Peterborough - Thorpe Park

Vacancy details

Job Profile

Administration - HR

Secondary Profiles

Administration - Customer Service
Human Resources - Human Resources

Title

PeopleChecking Administrator

Contract Type

Fixed-term contract

Contract duration

6 months

Hours per week

37.5

Job Description

Here at PeopleChecking we conduct pre-employment screening on behalf of our many clients as 71% of employers have encountered misinformation on CV’s at some level.  We provide a wide range of pre-employment checks ranging from employment referencing to Criminal Record Checks and many more as we know many employers do not have the scope to complete these checks themselves.

As a referencing administrator within PeopleChecking, your main role would be to complete these pre-employment checks for your clients in a pro-active and timely manner, using your initiative when required to improve the overall customer experience provided. You would be expected to be an advocate of the company, constantly providing feedback on customer experience and processes in order to improve the overall customer experience.

Responsibilities

Complete pre-employment screening checks on behalf of clients in line with departmental SLA’s and processes to ensure each client receives an excellent customer experience.
Answer inbound calls, from clients, candidates and referee’s, providing excellent customer service at all times and ensuring all queries are fulfilled in a timely and efficient manner.
Follow all relevant processes and procedures to ensure all tasks undertaken are completed accurately, prevent repeat calls.
Be familiar with the PeopleChecking products and services to enhance the overall client experience.
Maintain your own knowledge of PeopleChecking products and services as new clients come on board.
Apply company policies and procedures.
Provide fantastic customer service to everyone you come into contact with (including clients, candidates and referee’s) to enhance the overall customer experience.
Be an ambassador of the NGA HR brand values.
Take ownership of all work actioned to ensure that your ‘Right First Time’ target is achieved, preventing unnecessary repeat calls/emails into the department.
Take ownership of your own personal development and performance against company objectives. 
Take ownership of your own self development.
Be able to understand the different types of checks offered by PeopleChecking and be competent in processing these checks in line with company process (these checks include: Financial, Employment, FSA, CRC, PVG, Academic, Directorship, Sanctions and Driving License checks).
Be responsible for setting up and maintaining new accounts for clients.
Develop and maintain good working relations with all clients.
Use the referencing system in accordance with company procedures and training.
Ensure that Service Level Agreements (SLA’s) with each client is achieved.
Ensure that your productivity and quality measures are achieved.
Be able to carry out administrative tasks associated with the referencing process.
To perform all duties in accordance with the company Health & Safety and Quality policy procedures
There may be additional activities to perform from time to time in order to maximise the contribution to NGA H

About Us

NGA UK & Ireland is a market-leading, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We provide outsourced Payroll and HR Administration services to over 3500 business clients in the UK & I servicing approximately 900k employees. 

NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities. At NGA UKI, we’re dedicated to our clients, and we operate as a single team striving for excellence and innovation in everything we do.

Grade

Level 1

Salary Package

Competitive