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Senior Payroll Administrator

Job details

General information

Reference number




Vacancy location


United Kingdom, Central England, Birmingham - Parklands

Vacancy details

Job Profile

Administration - Payroll

Secondary Profiles

Payroll Operations - Payroll Support
Consultancy - Payroll
Payroll Operations - Consultancy


Senior Payroll Administrator

Contract Type

Permanent contract

Hours per week


Job Description

The Senior Payroll Administrator is a Subject Matter Expert whose mission is to provide expert assistance in outsourced services. Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.

Key Responsibilities

  • Payroll Processing and Controls
  • Pre-Payroll Processes
  • Monitors payroll process
  • Confirms Master data, time & payroll data completeness
  • Confirms Configuration completeness
  • On-Cycle Payroll Processes
  • Runs Payroll and control results
  • Processes Bank Files
  • Post-Payroll Processes
  • Payslips
  • Posting to accounting
  • Social security reporting
  • Tax reporting
  • Delivery of information to 3rd parties
  • Payroll Activities out of Payroll Process
  • Underpayment management
  • Overpayment management
  • End of Year Activities
  • Ensures Payroll Calendar implementation
  • Generation / Transfer time quotas
  • Reconciliations and legislative reporting
  • Provides support on Applications and System Changes for Base system      maintenance (Corrective, Adaptive and Preventive) and Enhancements (Direct Service Changes and Change Requests).
  • Handles / Creates tickets in HR Workspace
  • Analyses and solves client’s questions, problems and / or requests efficiently and effectively
  • Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)


Skills and experience


  • In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration
  • Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
  • Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions
  • Good communicator and customer oriented - to be able to identify and understand the customer's needs.
  • Results oriented – to be able to achieve targets aligned with business goals
  • Well organized and planned, schedules time effectively and uses efficient work methods and tools
  • Detail oriented, thorough and focused on all aspects of the job to ensure accuracy
  • Computer Skills; competent in all areas of MS Office


  • CIPP qualified or equivalent
    ResourceLink experience
    Experience of working within the outsourcing industry
  • Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)
  • Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure.

About Us



Level 2

Salary Package