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Service Transition Consultant

Job details

General information

Reference number




Vacancy location


United Kingdom, General, Home based

Vacancy details

Job Profile

Consultancy - HR

Secondary Profiles

Human Resources - Human Resources
Project Management - Deployment (Services / Product)
Payroll Operations - Consultancy


Service Transition Consultant

Contract Type

Permanent contract

Hours per week


About the role

Overview of Role


The role of the Payroll Service Transition Consultant is to support clients with the smooth transition of HR & Payroll Services from their incumbent service provider into the NGA HR Managed HR & Payroll Operations Division.  You will work as part of a multi-disciplinary project team to provide consultancy to both the client and to the NGA Operations Team.  You will be responsible for managing the transfer of knowledge from the incumbent service provider to NGA HR, covering the processes, the controls and checklists and the payroll calendar.  You will also play a key role in planning for and managing the execution of User Acceptance Testing and Payroll Reconciliation Testing working with both the client and with NGA HR Operations to ensure that the Resourcelink solution meets their requirements prior to assisting with preparations for cutover to the managed service.


Key Responsibilities

  • Plan and manage the activities, objectives and resourcing to transition services to NGA HR Payroll Operations;
  • Manage the knowledge transfer from the client’s incumbent payroll service provider;
  • Hold Workshops with the client to understand and document the processes that will be needed to deliver the managed service;
  • Prepare the Payroll Calendar and Processing Checklist to ensure that the appropriate controls are in place for a smooth transition of services;
  • Prepare Process Maps, Detailed Work Instructions and Customer Information Packs;
  • Plan and manage service and process acceptance testing in partnership with NGA HR Operations and the client and serve as an advocate for standards adherence;
  • Plan and manage payroll reconciliation testing to ensure the accurate transition of services;
  • Manage the delivery and setup of service tools;
  • Monitor delivery of the transition activities within agreed scope, quality, time and budget;
  • Track and report progress to key client and NGA HR stakeholders;
  • Serve as the conduit between the client and NGA HR Payroll Operations to ensure service transition deliverables and activities are delivered within the agreed milestones and budget;
  • Serve as gateway to on-going successful business as usual (BAU) relationships between NGA HR Payroll Operations and the client;
  • Escalate within the Governance Model agreed for each project;
  • Guide the NGA Offshore Payroll Operations Team to deliver transition activities within agreed quality standards;
  • Support Sales and Finance Teams to prepare estimates and cost budgets for new customer projects;
  • Capture lessons learned from each service transition to support continuous improvements to the methodology and toolset.


About Us

Knowledge and Experience



  • 3+ years working experience in Payroll Service Delivery/Operations.
  • Experience in co-ordinating with different stakeholders within an organisation.
  • Energetic, positive and innovative approach.
  • Strong communication skills, with previous customer facing experience.
  • Good English skills, both written and verbal.
  • Ability to manage Workshops with multiple customer contacts.
  • Highly organised with the ability to manage workload across multiple projects.
  • Good PC Literacy – MS Word, Excel, Project and Powerpoint.
  • Full UK Driving License
  • Ability to produce professional quality documentation.



  • Experience of Testing – User Acceptance Testing, Service Rehearsal Testing and Payroll Reconciliation Testing.
  • Experience of working on projects to agreed budgets and timelines.
  • Strong knowledge of Resourcelink HR & Payroll System
  • CIPP Diploma


Personal Characteristics:

  • Willingness to be Accountable for your work
  • Ability to solve problems and suggest solutions
  • Willingness to take Ownership of key activities
  • Understanding of the need to always be Client Centric
  • Ability to be organised and effective in all that you do


Security Clearance:

  • Candidates must be able to demonstrate a pre-existing right to work and travel within the EU and to pass basic security clearance checks in order to be able to work with client data.  Documentary evidence will be requested at interview.


Who are NGA Human Resources?


We are a leader in the UK and around the world in helping organisations to align their people strategy to their business strategy. We are the most knowledgeable partner to help identify the HR and Payroll solutions to take your organisation exactly where it wants to go.


The NGA Advantage


We are a global leader in helping organisations transform their business-critical HR operations to deliver more effective and efficient people-critical services.What sets us apart is The NGA Advantage. It’s a combination of deep HR experience and insight, advanced technology platforms and applications and a global portfolio of flexible service delivery options.


NGA HR wins CIPP Payroll Service Provider and Payroll Software Product of the Year second year running


HR and Payroll leader NGA Human Resources, has won the Payroll Software Product of the Year and Payroll Service Provider of the Year for the second year running at the CIPP (Chartered Institute of Payroll Professionals) Annual Excellence Awards.


Level 3S

Salary Package